Store Home > Help > Frequently Asked Questions

Frequently Asked Questions

image
Frequently Asked Questions

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Choose from the options below and find the answers you're looking for.

General Information

  1. Do I need a specific Browser to view your site?
  2. What is my Billing address?
  3. How do I remove an item from My cart?
  4. What is the "Wishlist" used for?
  5. Why am I not able to add a product to my cart?
  6. How long will items remain in my cart?
  7. Why am I unable to find products on the Canon store?
  8. Why are your products more expensive than other online stores?

Payment & Security

  1. What are the payment methods available?
  2. Can I change my payment method?
  3. Are my credit cards details secure?
  4. When will my credit card be charged?
  5. Will my Canon purchase attract additional financial institution fees?
  6. Can I place an order using a non-Australian credit card?
  7. Can I change my billing address?
  8. How do I get my GST refund?
  9. Why was my credit card payment not processed?
  10. Credit card or Debit card (Troubleshooting)?

Viewing Orders

  1. How can I check the status of my Order?
  2. Can I cancel my order?
  3. How do I change my order?
  4. Can I track my shipments?
  5. How do I print ot view an Invoice?

Shipping and Delivery

  1. What is the Delivery time?
  2. How can I track my order?
  3. What time will my order be delivered?
  4. Will Deliveries need to be signed for?
  5. How much am I charged for shipping?
  6. Can I change my address?
  7. Can I use a PO Box for delivery?
  8. What if I am not home on the scheduled Delivery date?
  9. What happens if my delivery goes missing or os damaged?
  10. Can I ship to multiple addresses?
  11. Can I ship goods outside of Australia or of Newzealand?
  12. Problems with your shipment?

Returns and Replacements

  1. What is your returns policy?
  2. How do I return an item?
  3. How will I know if Canon has received my returned product?
  4. When will I receive my replacement?

Keeping you informed

  1. How will Canon keep me informed on the progress of my order?
  2. I have not received my order acknowledgment or shipment notification email?

Service and Support

  1. Support for your product
  2. Looking for a driver, manual or other download?

Policies

  1. Privacy Policy
  2. Terms & Conditions
  3. Canon Warranty
  4. Site terms of Use
  5. Software License Information

Special Sales and Vouchers

  1. What is a Voucher?
  2. How do I use my Promo code?
  3. What happens if I get an error message while using the Promo code?
Terms of Sale | Terms of Use | Privacy | Sitemap
© 2013 Canon Australia Pty Ltd. All Rights Reserved.