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24 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

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Features

  • 30.4 Megapixel CMOS Sensor
  • Up to 7 Frames Per Second
  • Stills ISO 3200
  • Movie ISO 25600, 4K Movie ISO 12800
  • Max. 61 point High Density Reticular AF II
  • DIG!C 6+ Processor
  • 100% Viewfinder Coverage
  • Full Frame CMOS
  • Dual Pixel CMOS Auto Focus
  • Dual Pixel Raw
  • 150,000 Pixels RGB+IR Metering sensor
  • EOS Movie 4k and Full HD Movie
  • 120p High Frame Rate HD Movie
  • 4K Frame Grab
  • 3.2 Inch LCD Touch Screen
  • Built in GPS
  • Wi-Fi / NFC
  • Mirror Vibration Control System
  • Dual Card CF + SD Slots
  • Time-Lapse Movie
  • Dual-Axis Electric Level

The EOS 5D Mark IV Body with the EF 24-70mm f/2.8L II USM Lens will give amazing low light performance due to the 5D Mark IV ISO up to 32000 and the aperture of f/2.8 on the EF 24-70mm f/2.8L II USM Lens with the power of the 30.4 Megapixel sensor to make the stills explode with detail. The combination of the 4k Video, Dual pixel Auto focus on the 5D Mark IV and the Image Stabilizer on the EF 24-70mm lens with give the best wedding video by capturing though fast moving moments in impressively sharp results due to the use Super UD elements.

Selected shots from the EOS 5D Mark IV Professional Kit

Accessories

Specifications

Sensor

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Sensor format Full Frame
Sensor Type CMOS
Sensor Size 36 x 24 mm
Total Pixels 31.7 Megapixels
Aspect Ratio 3:2
Sensor Cleaning EOS integrated cleaning system
Colour Filter Type Primary Colour
Compatible Lens Mount EF Lens
Focal Length Equivalent to 1.0x the focal length of the lens

Focusing

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Focusing Type TTL-secondary image-forming phase-difference detection system with dedicated AF sensor
AF System/ Points 61 Point / max of 41 cross-type AF points inc 5 dual cross type at f/2.8 and 61 points / 21 cross-type AF points at f/8 (11)
The number of cross-type AF points will differ depending on the lens.
AF working range EV -3 - 18 (at 23°C & ISO100)
AF Modes One Shot
AI Focus
AI Servo AF
AF Point Selection Automatic selection: All 61 point AF (based on EOS iTR AF setting)
Manual selection: Single point AF (selectable points 61, 15, 9 or cross type only points selectable)
Manual selection: Single point Spot AF
Manual selection: AF point Exp
Selected AF point display Transparent LCD in viewfinder and shown on Quick Control screen
Predictive AF Locked when shutter button is pressed half way or AF ON is pressed in One Shot AF mode. Using customised button set to AF stop in AI servo
AF Lock Locked when shutter button is pressed half way or AF ON is pressed in One Shot AF mode. Using customised button set to AF stop in AI servo
AF Assist Beam Emitted by an optional dedicated Speedlite
Manual Focus Selected on lens
AF Microadjustment Manual: Enter adjustment +/- 20 steps (wide and tele setting for zoom lenses)
Adjust all lenses by same amount
Adjust up to 40 lenses individually
Adjustments remembered for lens by serial number

Exposure Control

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Metering modes Approx. 150,000-pixel RGB+IR metering sensor, 252-zone metering. EOS Intelligent Subject Analysis system
(1) Evaluative metering (linked to All AF point)
(2) Partial metering (approx. 6.1% of viewfinder at centre)
(3) Spot metering: Center
Metering Range EV 0 - 20 (at 23°C, ISO100, with evaluative metering)
AE Lock Auto: In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved
Manual: By AE lock button in P, Av, Tv and M modes
Exposure Compensation '+/-5 EV in 1/3 or 1/2 stop increments (can be combined with AEB).
AEB +/-3 EV in 1/3 or 1/2 stop increments
Anti-flicker shooting Yes. Flicker detected at a frequency of 100 Hz or 120 Hz. Maximum continuous shooting speed may decrease
ISO Sensitivity Auto 100-32000 (in 1/3-stop or whole stop increments)
ISO can be expanded to L:50, H1: 51200, H2: 102400,

Shutter

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Shutter Type Electronically-controlled focal-plane shutter
Shutter Speed 30-1/8000 sec (1/2 or 1/3 stop increments), Bulb (Total shutter speed range. Available range varies by shooting mode)

White Balance

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White Balance Type Auto white balance with the imaging sensor
White Balance Settings AWB (Ambeince priority/White priority), Daylight, Shade, Cloudy, Tungsten light, White Fluorescent light, Flash, Custom, Colour Temperature Setting
White balance compensation:
1. Blue/Amber +/-9
2. Magenta/ Green +/-9
Custom White Balance Yes, 1 setting can be registered
WB Bracketing +/-3 levels in single level increments
3, 2, 5 or 7 bracketed images per shutter release
Selectable Blue/Amber bias or Magenta/ Green bias

Viewfinder

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Coverage (Vertical/Horizontal) Approx. 100%
Magnification Approx. 0.71x(4)
Eyepoint Approx. 21mm (from eyepiece lens centre)
Dioptre Correction -3 to +1 m-1 (dioptre)
Viewfinder Focusing Screen Fixed, with information Transparent LCD overlay
Viewfinder Mirror Quick-return half mirror
Viewfinder Information AF information: Single/Spot AF points, AF Frame, AF status, Focus indicator, AF mode, AF point selection, AF point registration
Exposure information: Shutter speed, aperture value, ISO speed (always displayed), AE lock, exposure level/compensation, f
Depth of field preview Yes, with Depth of Field preview button
Viewfinder Eyepiece shutter On strap

Screen

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Screen Type 8.10cm (3.2") Clear View LCD II, approx. 1620K dots
Screen Coverage Approx. 100%
Viewing Angle (horizontally/vertically) Approx 170° vertically and horizontally
Coating Anti-reflection and Anti-smudge. Reinforced glass incorporated
Screen Brightness Manual: Adjustable to one of seven levels Color Tone Adjument: 4 settings
Touch Screen Yes
Touch-screen operations Capacitive method with menu functions, Quick Control settings, playback operations, and magnified display. AF point selection in Live View and Movies, touch shutter is possible in Live View still photo shooting
Flash Modes E-TTL II Auto Flash, Metered Manual
X-sync 1/200sec
Flash Exposure Compensation +/- 3EV in 1/3 increments with EX series Speedlites
Flash Exposure Bracketing Yes, with compatible External Flash
Flash Exposure Lock Yes
Second Curtain Synchronisation Yes
HotShoe/ PC terminal Yes/ Yes
External Flash E-TTL II with EX series Speedlites, wireless multi-flash support
External Flash Control via camera menu screen

Shooting

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Shooting Modes Scene Intelligent Auto, Program AE , Shutter priority AE, Aperture priority AE, Manual (Stills and Movie), Bulb and Custom (x3)
Picture Styles Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined (x3)
Colour Space sRGB and Adobe RGB
Image Processing Highlight Tone Priority
Auto Lighting Optimizer (4 settings)
Long exposure noise reduction
High ISO speed noise reduction (4 settings)
Lens optical correction (3):
- Peripheral illumination correction, Chromatic aberration co
Drive modes Single, Continuous High, Continuous Low, Silent Single, Silent Continuous High, Silent Continuous Low, Self timer (2s+remote, 10s+remote)
Continuous Shooting Max. Approx. 7fps. with full AF / AE tracking, speed maintained for up to unlimited number of JPEGs or 21 RAW images (1) (2) (10)

Live View Mode

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Live View Mode Type Electronic viewfinder with image sensor
Live View Coverage Approx. 100% (horizontally and vertically)
Live View Frame Rate 29.97 fps (may increase when AF is performed)
Focusing Manual Focus (Magnify the image 5x or 10x at any point on screen)
Autofocus: Dual Pixel CMOS AF (Face Detection and Tracking AF, FlexiZone - Single, FlexiZone - Multi), available with all EF lenses and Touch shutter
Metering Real-time evaluative metering with image sensor (315-zone)
Partial metering (approx. 6.3% of Live View screen)
Spot metering (approx. 2.7% of Live View screen)
Center-weighted average metering
Active metering timer can be changed
Display Options 4 levels available through INFO. button: No information, Basic shooting information, Advanced shooting information and Advanced shooting information with Histogram Multiple Exposure status also avaible in Multiple Exposure mode

File Type

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Still Image File Type JPEG: 3 compression options
RAW: RAW, M-RAW, S-RAW and Dual Pixel RAW (14bit, Canon original RAW 2nd edition)
Complies with Exif 2.30 and Design rule for Camera File system 2.0
Complies with Digital Print Order Format [DPOF] Version 1.1
RAW+JPEG simultaneous recording Yes, any combination of RAW + JPEG possible, separate formats to separate cards possible including Dual Pixel RAW +JPEG
Image File Size JPEG:
3:2 ratio (L) 6720x4480, (M1) 4464x2976, (S1) 3360x2240 , (S2) 1696x1280 , (S3) 640x480
4:3 ratio (L) 5952x4480, (M1) 3968x2976, (S1) 2976x2240 , (S2) 1920x1280 , (S3) 720x480
16:9 ratio (L) 6720x3776, (M1) 4464x2512, (S1) 3360x1888
Folders New folders can be manually created and selected
File Numbering (1) Consecutive numbering
(2) Auto reset
(3) Manual reset

EOS Movie

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Movie Type MOV Video: 4K (17:9) 4096 x 2160 - Motion JPEG (internal recording only), Full HD, HD - MPEG4 AVC / H.264 variable (average) bit rate, Audio: Linear PCM
MP4 Video: Full HD (16:9) 1920 x 1080 - MPEG4 AVC/H.264, Audio: AAC
Movie Size 4K (17:9) 4096 x 2160 (29.97, 25, 24, 23.98 fps) Motion JPEG
Full HD (16:9) 1920 x 1080 (59.94, 50, 29.97, 25, 23.98 fps) intra or inter frame (13)
Full HD (16:9) 1920 x 1080 HDR ( 29.97, 25 fps) inter frame (13)
Full HD (16:9) 1920 x 1080
Colour Sampling (Internal recording) 4K - YCbCr4:2:2 (8 bit)
Full HD/ HD - YCbCr4:2:0 (8 bit)
Movie Length 4K and Full HD - Max duration 29min 59sec. (excluding High Frame Rate movies). No 4GB file limit with exFAT CF card
High Frame Rate Movie MOV Video: HD - 1280 x 720 at 100fps or 119.9fps
Recorded as 1/4-speed slow motion movie
Single scene maximum recording up to 7min 29sec.
4K Frame Grab 8.8 megapixel JPEG still image frame grab from 4K movie possible
Bitrate / Mbps MOV:
4K (29.97p/25.00p/24.00p/23.98p): Approx. 500 Mbps
Full HD (59.94p/50.00p)/ALL-I: Approx. 180 Mbps
Full HD (59.94p/50.00p)/IPB Approx. 60 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/ALL-I: Approx. 90 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/IPB (Standard): Approx. 30 Mbps
HD (119.9p/100.0p)/ALL-I: Approx. 160 Mbps
MP4:
Full HD (59.94p/50.00p)/IPB (Standard): Approx. 60 Mbps
Full HD (29.97p/25.00p/24.00p/23.98p)/IPB
(Standard): Approx. 30 Mbps
Full HD (29.97p/25.00p)/IPB (Light): Approx. 12 Mbps
Microphone Built-in monaural microphone (48Khz, 16 bit x 2 ch)
HDMI Display External monitor only, External Monitor only without information display or Simultaneous on camera and external monitor
HDMI Output Full HD recording only, uncompressed YCbCr 4:2:2, 8-bit, sound output via HDMI is also possible
Focusing Dual Pixel CMOS AF with Face Detection and Tracking AF, Movie Servo AF
Manual Focus
ISO 4K - Auto: 100-12800, H: 25600, H: 32000, H1: 51200, H2: 102400,
Full HD / HD - Auto: 100-25600, H: 32000, H1: 51200, H2:102400

Wi-Fi Function

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Wi-Fi Frequency Wireless LAN (IEEE802.11b/g/n), (2.4 GHz only), with Dynamic NFC support [12] Features supported - FTP/FTPS, EOS Utility, SmartPhone, Upload to Web , Wireless printing
Geotag Information Longitude, Latitude, Elevation, Coordinated Universal Time
Positioning Modes Mode 1: Camera continues to receive GPS signals at regular intervals when power is switched off
Mode 2: GPS is switched off when power is switched off
Position Update Timing Intervals of 1 sec., 5 sec., 10 sec., 15 sec., 30 sec., 1 min., 2 min. or 5
min.
Compatible Satellite Navigation Systems GPS satellites (USA), GLONASS satellites (Russia), Quasi-Zenith Satellite Michibiki (Japan)
Log Files Format NMEA Format. One log file per day based
Log File Usage Transfer log data to memory card and copy it to a computer
Digital Compass Not provided

Other Features

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Metadata Tag User copyright information (can be set in camera)
Image rating (0-5 stars)
IPTC data (registered with EOS Utility)
Image transfer with caption (Caption registered with EOS Utility)
LCD Panel / Illumination Yes / Yes
Water/ Dust resistance Yes
Intelligent Orientation Sensor Yes
Playback zoom 1.5x - 10x in 15 steps
Display Formats (1) Single image (2) Single image with information (2 levels )
Basic - Shooting information (shutter speed, aperture, ISO and Image quality)
Detailed - Shooting information (shutter speed, aperture, ISO, metering Image, quality and file size
Slide Show Image selection: All images, by Date, by Folder, Movies, Stills, Protected images or Rating
Playback time: 1/2/3/5/10 or 20 seconds
Repeat: On/Off
Histogram Brightness: Yes
RGB: Yes
Highlight Alert Yes
Image Erase/Protection Erase protection of Single image, Folder or Card
Menu Languages 25 Languages English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japan
Firmware Update Update possible by the user (Camera, Lens, WFT, External Speedlite)
Self timer 2 or 10 sec.

Interface

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Computer/Other N3-type terminal (remote control terminal)
Headphone Headphone socket (Stereo mini jack)
Microphone External Microphone In / Line In (Stereo mini jack)
USB SuperSpeed USB 3.0
HDMI HDMI mini out (Type C, HDMI-CEC compatible)

Direct Print

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PictBridge Yes (Via Wireless LAN only)

Storage

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Storage Type 1x CompactFlash Type I (UDMA 7 compatible) (Incompatible with Type II and Microdrive)
1x SD/SDHC/SDXC and UHS-I

Software

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PC Supported Operating system Windows 7 (excl. Starter Edition) Windows 8 and Windows 10
OS X v10.7-10.11
Image Processing Digital Photo Professional 4.5 or later (RAW Image Processing)
Other Software EOS Utility 3.5 or later (inc. Remote Capture ), Picture Style Editor, Map Utility, EOS Lens Registration Tool, EOS Web Service Registration Tool, Canon Camera connect app (iOS/ Android)

Power Source

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Batteries Rechargeable Li-ion Battery LP-E6N (supplied) / LP-E6
Battery life Approx. 900 shots (at 23°C) (5)
Approx. 850 (at 0°C)
Battery Indicator 6 levels + percentage
Power saving Power turns off after 1, 2, 4, 8, 15 or 30mins
Power Supply & Battery Chargers Battery charger LC-E6E (supplied), Battery charger LC-E6, AC Adapter AC-E6N and DC Coupler DR-E6, AC Adapter Kit ACK-E6N/ACK-E6, Car Battery Charger CBC-E6

Physical Specifications

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Body Materials Magnesium Alloy body and polycarbonate with glass fiber Prism cover
Operating Environment 0 – 40 °C, 85% or less humidity
Dimensions (WxHxD) 150.7 x 116.4 x 75.9mm
Camera Weight Approx. 890 g
Barcode 9313999002865
General 1 Large/Fine resolution
2 Based on Canon's testing conditions, JPEG, ISO 100, Standard Picture Style. Maximum fps and buffer capacity may be reduced depending on the cameras settings, light level, subject, memory card brand and capacity, image recor

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