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5 Year Warranty

 

Canon Warranty

At Canon we obsess about the details in every aspect of our products, and that’s why we are confident to offer a 5 year local warranty on our Mirrorless, DSLR, Digital Video Camera and Lens products purchased from authorised Canon Australia sellers from 25th November 2019.

Manufacturer Warranty

Your purchase of Canon products* within Australia which is distributed by Canon Australia is covered by Canon’s warranty

*Excludes most business products (imageRUNNER & iR-ADV devices, Production Printers, Dream Labo), and business product accessories, including software solutions

Canon Manufacturer’s Warranty for Consumer Imaging Products

(applies to purchases made on or after 25th November 2019 )

This warranty applies to the Canon consumer product categories listed below (Products) purchased in Australia from Canon Australia Pty Ltd or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. They may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and this warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You may have rights under applicable Australian consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

      1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture or workmanship:

        Product - Purchased new and unused, or Canon-refurbished (not second hand)Previous Warranty Period
        (applies to purchases up to 24th November 2019)
        Current Warranty Period
        (applies to purchases on or after 25th November 2019)
        Projectors (excluding lamps) & standard accessories 36 months 36 months
        Projector lamps 6 months 6 months
        Image Stabiliser binoculars 24 months 24 months
        PIXMA PRO printer range 24 months 24 months
        imagePROGRAF large format printers 24 months 24 months
        WG inkjet printer range 24 months 5 years
        Fixed lens cameras 24 months 24 months
        Cinema EOS products 24 months 24 months
        Interchangeable lens cameras (excluding Cinema EOS) 24 months 5 years
        Canon camera lenses (excluding Cinema EOS lenses) 24 months 5 years
        Digital video cameras (excluding Cinema EOS) 24 months 5 years
        All other consumer products and their standard Canon accessories 12 months 12 months
      2. Canon’s warranty does not cover:
        1. replacing consumables including drums, lamps, film, SD cards, ink, toner and paper;
        2. rubber rollers in scanners;
        3. any software included with the Products; or
        4. any malfunction or specific requirement of any other item of hardware or software you link to the Product.
      3. Canon’s warranty does not apply where damage is caused by external factors including:
        1. normal wear and tear;
        2. damage caused outside Canon’s control including accidents, electrical faults, power surges, internet connection fault, vandalism or burglary;
        3. your negligent or improper use of the Products including failing to follow operating instructions or providing an unsuitable environment;
        4. leaking batteries;
        5. liquid exposure (except for waterproof Products) or infiltration of foreign particles;
        6. repairs or modification of the Products except by Canon or its authorised service agents;
        7. using any other consumables, accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
        8. shipping or other transit.
      4. Subject to your consumer rights, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product including liability for negligence, loss of your data, loss or damage to third party software, loss of expenditure associated with the Product, losses incurred while the Product is being repaired or during transit to or from Canon, or loss of enjoyment.
      5. This warranty is not transferable.

Making a Warranty Claim

The process for making claims differs by Product as described below. We may ask you for a written description of the problem, images or other relevant material. We may try to troubleshoot and resolve the problem with you first. Remember, please have your proof of purchase ready.

Projectors purchased in Australia

To make a claim, call Canon as soon as possible on 1300 799 604.

If Canon accepts your warranty claim, we will collect the Product to repair or replace any faulty parts or rectify any faulty workmanship at our cost but any costs to unmount it and/or securely and safely package it for delivery to Canon is at your cost (subject to consumer law rights).

Document scanners1, faxes2, micrographics and WG inkjet printer range purchased in Australia

  1 Does not apply to P series scanners
  2 Applies to laser fax models that can also be used as standalone printers

To make a claim, call Canon as soon as possible on 13 13 83.

If Canon accepts your warranty claim, we will (at our cost and subject to consumer law rights) repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:
a. in a 25km radius of a Canon direct service centre, Canon or its authorised services agents will perform warranty repairs using its reasonable commercial efforts to do so by the end of the day after Canon receives notice of the warranty claim (excluding weekends or public holidays); or
b. outside a 25km radius of a Canon direct service centre, a fee will be charged to provide on-site warranty services.

Inkjet printers (excluding PIXMA PRO, imagePROGRAF and WG inkjet ranges) purchased in Australia

To make a claim, call Canon as soon as possible on 1300 460 738 or submit a request at www.canon.com.au/support

If we need to examine the Product then, except as otherwise required under consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent.

If Canon accepts your warranty claim after the Warranty Period, we will (at our cost and subject to consumer law rights) supply a replacement of the same or equivalent model (subject to availability).

If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where service is charged at our standard rates (only with your prior approval).

All other Products

To make a claim, call Canon or our authorised service agents as soon as possible on 13 13 83 or submit a request at www.canon.com.au/support

If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or our authorised service agent.

If Canon accepts your warranty claim, we will (at our cost and subject to consumer law rights) repair or replace any faulty parts or rectify any faulty workmanship, either perform the work on-site or return the Product to you.

If your warranty claim is not accepted, Canon or our authorised service agents may still be able to resolve your problem, where service is charged at our standard rates (only with your prior approval) and either perform the work on-site or deliver the Products for repair at your cost.

XA55 is a compact 4K ENG professional camcorder with 2 SD card slots and a 3.0 inch LCD capacitive touch panel

Excellent image quality

The professional XA55 features a 1.0 inch CMOS sensor and supports 4K UHD 25P recording with a wide 25.5mm angle of view as well as 15x optical zoom. Take your output one step further with the independent built-in 3-density ND filter.

Over Sampling HD Processing
Canon's renowned Full HD image quality has been improved thanks to Over Sampling HD Processing. It enables high-resolution Full HD recording by effectively utilizing the outstanding capabilities of 4K image expression in Full HD recording.

Wide DR Gamma Support
The Wide DR gamma smoothly compresses high brightness areas to offer a wide dynamic range of 800%.  This enables seamless tone gradations and suppresses overexposure while maintaining continuity with the gamma curve. 

Fast and accurate auto focus
The XA55 features Canon's breakthrough Dual Pixel CMOS AF for wider area autofocusing. It also offers continuous AF within a horizontal and vertical range of the screen of approximately 80%. It provides a highly accurate face detection AF, which assists during single-operator shooting. Users can also use the touch panel to move within the distance measuring area for AF shooting with an adaptable framework.

Touch autofocus and tracking
The touch panel enables smooth, intuitive operation of Dual Pixel CMOS AF. When using this in combination with the face detection AF, users can customise the camera to their shooting needs. With touch tracking, simply touch the screen once to track a subjects' movements while keeping them in focus.

Never miss an opportunity
Realise even greater emotion in visual expression with slow (max 0.5x) and fast (max 1200x) motion recording for both 4K and FHD.

Accessories

Specifications

Specifications

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Barcode 4549292139709

Sensor

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Sensor Type CMOS
Sensor Size 1.0-inch
Sensor Size 1.0 inch 4K UHD CMOS sensor

Recording System

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Recording Formats MXF: Yes
Recording mode MP4 Yes
Recording Medium SD card 2 slots
Focal Length Optical 15x, approx. 25.5 - 382.5 mm (4K UHD with vibration control OFF/StandardIS ON)
Image Stabilisation Yes
Image Stabilisation Type Optical & digital
Lens Cover Lens hood, but with barrier

Focusing

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Focusing Type Auto focus: Dual Pixel CMOS AF, contrast AF

Screen

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Screen Type 3.0 inch (approx. 460,000 dots), touch panel
Screen Coverage approx. 460,000 dots
Screen Display Options CVF: 0.24 inch (approx. 1.56 million dots equivalent)
Touch Screen Yes
Screen size 3.0 inch

Other Features

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Custom function Lens ring: zoom, focus, switchable removable handle

Interface

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Computer/Other XLR terminal: Yes
Digital Terminal SDI terminal: Yes, 3G

Physical Specifications

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Dimensions (WxHxD) Approx. 109 x 91 x 214 mm (camera only)Approx. 125 x 91 x 265 mm (including lens hood and BP-820; not including mic holder unit and handle unit)Approx. 140 x 216 x 265 mm (including lens hood, BP-820, mic holder unit and handle unit)
Camera Weight Camera only: approx. 970gFully equipped: approx 1445g

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