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24 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

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    At checkout elect to pay using a SocietyOne loan.
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Features

50.6 Megapixels CMOS

Extraordinary resolving power and realism is delivered by an exceptional 50.6MP Full Frame CMOS Sensor. Ultra high resolution allows for dramatic trimming and dramatic detail-rich images suitable for post Production.

Up to 5.0 Frames Per Sec

Featuring high-speed continuous shooting at 5 fps while boasting ultra-high-resolution performance, made possible by the high speed readout capability and Dual DiG!C 6 processors.

Max. 61 point High Density Reticular AF

Focus quickly and precisely, even in low-light conditions using a 61-point AF System. 41 cross-type focus points, including five extra-sensitive double cross-type, provide extra accuracy.

150,000 Pixels RGB+IR Metering sensor
A 150,000 pixel RGB metering sensor with infra-red sensitivity ensures that images are correctly exposed under a range of lighting conditions, even if the light source flickers
Multiple Exposure

In camera Multiple Exposure modes that mimic the multiple exposure effects available with film cameras while providing additional, exclusively digital options.

Full Frame CMOS
Full frame CMOS sensor is capable of recording extraordinary levels of detail. The ultra-high resolution enables extensive cropping and still delivers stunning image quality.
Beauty is often in the smallest of details. Demonstrating an impeccable understanding of this, Canon has introduced the all new EOS 5DSR. Featuring an incredible full-frame 50.6MP CMOS sensor with LPF effect cancellation and dual DiG!C 6 image processor, this feature-packed Digital SLR camera focuses on capturing life’s minute details and unveiling their beauty to the world. Perfectly balanced, the EOS 5DSR combines ultra-high resolving power with superb performance. High-speed continuous shooting at 5fps, outstanding 61-point high-density reticular AF and a newly developed mechanism to control mirror vibration and reduce camera shake, all work together to allow you to capture stunningly beautiful images in the clearest of detail. New function fans can also enjoy a number of first-time features, which include a Fine Detail picture style, a Time Lapse Movie function, a 1.3x and 1.6x Crop function, and the Custom Quick Control function, which provides more accessible customisation.

Selected shots from the EOS 5DsR Body

Accessories

Specifications

Specifications

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Barcode 4549292037845

Sensor

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Sensor format Full Frame
Sensor Type CMOS
Sensor Size 36 x 24 mm
Full Frame
Sensor Size 36 x 24mm
Effective Pixels 50.6 Megapixels
Total Pixels 53 Megapixels
Aspect Ratio 3:2
Filter Built-in/Fixed
Sensor Cleaning EOS integrated cleaning system
Colour Filter Type Primary Colour

Processor

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Processor Type Dual DIGIC 6
Compatible Lens Mount EF Lens
Focal Length Equivalent to 1.0x the focal length of the lens

Focusing

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Focusing Type TTL-CT-SIR with a dedicated CMOS sensor
AF System/ Points 61 Point / 41 f/4 cross-type AF points inc 5 dual cross type at f/2.8 and 1 cross-type at f/8[11] The number of cross-type AF points will differ depending on the lens.
AF area EV -2 - 18 (at 20°C & ISO100)
AF Modes AI Focus
One Shot
AI Servo
AF Point Selection Automatic selection: 61 point AF
Manual selection: Single point AF (selectable points 61, 15, 9 or cross type only points selectable)
Manual selection: Spot AF
Manual selection: AF point Expansion (4 points up, down, left, right or 8 surroundi
Selected AF point display Superimposed in viewfinder and indicated on top LCD panel and Quick Control screen
AF Lock Locked when shutter button is pressed half way or AF ON is pressed in One Shot AF mode
AF Assist Beam Emitted by an optional dedicated Speedlite
Manual Focus Selected on lens, default in Live View Mode
AF Microadjustment Manual: Enter adjustment +/- 20 steps
Adjust all lenses by same amount
Adjust up to 40 lenses individually
Adjustments remembered for lens by serial number

Exposure Control

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Metering Range EV 0 - 20 (at 23°C with 50mm f/1.4 lens ISO100)
AE Lock Auto: Operates in 1-shot AF mode with evaluative metering when focus is achieved Manual: By AE lock button in all exposure modes
Exposure Compensation +/-5 EV in 1/3 or 1/2 stop increments (can be combined with AEB)
AEB 2, 3, 5 or 7 Shots +/-3 EV 1/3 or 1/2 stop increments
ISO Sensitivity 100-6400 (in 1/3-stop or whole stop increments)
ISO can be expanded to L:50 or H1: 12800
Maximum ISO Sensitivity 6400

Shutter

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Shutter Type Electronically-controlled focal-plane shutter

White Balance

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White Balance Type Auto white balance with the imaging sensor
White Balance Settings AAWB (Ambeince priority/White priority), Daylight, Shade, Cloudy, Tungsten, White Fluorescent light, Flash, Custom, Colour Temperature Setting.
White balance compensation:
1. Blue/Amber +/-9
2. Magenta/ Green +/-9.
Custom White Balance Yes, 1 setting can be registered
WB Bracketing +/-3 levels in single level increments
3, 2, 5 or 7 bracketed images per shutter release.
Selectable Blue/Amber bias or Magenta/ Green bias.D91

Viewfinder

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Built-in Viewfinder Yes
Viewfinder Type Pentaprism
Coverage (Vertical/Horizontal) Approx. 100%
Magnification Approx. .71x (With 50mm lens at infinity, -1m-1 dpt)
Eyepoint Approx. 21mm (from eyepiece lens centre)
Dioptre Correction -3 to +1 m-1 (dioptre)
Viewfinder Focusing Screen Fixed
Viewfinder Mirror Quick-return half mirror (Transmission: reflection ratio of 40:60, no mirror cut-off with EF600mm f/4 or shorter)
Viewfinder Information AF information: Single/Spot AF points, AF Frame, AF status, Focus indicator, AF mode, AF point selection, AF point registration
Exposure information: Shutter speed, aperture value, ISO speed (always displayed), AE lock, exposure level/compensation, fl
Depth of field preview Yes, with Depth of Field preview button.
Viewfinder Eyepiece shutter None (eyepiece cover attached to strap)

Screen

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Screen Type Clear View II TFT
Screen Coverage Approx. 100%
Viewing Angle (horizontally/vertically) Approx. 170°
Coating Anti-reflection and Solid Structure
Screen Display Options 1. Quick Control Screen
2. Camera settings
3. Dual Axis Electronic Level
4. Custom Quick control screen
Screen Brightness Auto: Using extenal ambient light sensor
Manual: Adjustable to one of seven levels
External Flash E-TTL II with EX series Speedlites, wireless multi-flash support
External Flash Control Via camera menu screen
Flash Modes E-TTL II Auto Flash, Metered Manual
X-sync 1/200sec
Flash Exposure Compensation +/- 3EV in 1/3 increments with EX series Speedlites
Flash Exposure Bracketing Yes, with compatible External Flash
Flash Exposure Lock Yes
Second Curtain Synchronisation Yes
HotShoe/ PC terminal Yes/ No

Shooting

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Shooting Modes Scene Intelligent Auto, Program AE , Shutter priority AE, Aperture priority AE, Manual (Stills and Movie), Bulb, Custom (x3)
Picture Styles Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, Fine Detail, User Defined (x3)
Colour Space sRGB and Adobe RGB
Image Processing Highlight Tone Priority
Auto Lighting Optimizer (4 settings)
Long exposure noise reduction
High ISO speed noise reduction (4 settings)
Multi Shot Noise Reduction
Auto Correction of Lens Peripheral illumination
Chromatic aberration
Drive modes Single, Continuous L, Continuous H, Self timer (2s+remote, 10s+remote), Silent single shooting, Silent continous shooting
Continuous Shooting Max. Approx. 5fps. (speed maintained for up to 510 number of JPEGs or 14 RAW images)[1][2][10] with UDMA mode 7 card.
Intervalometer Built-in, number of shots selectable from 1-99 or unlimited. Bulb timer possible

Live View Mode

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Live View Mode Type Electronic viewfinder with image sensor
Live View Coverage 100% (horizontally and vertically)
Live View Frame Rate 29.97 fps
Focusing Manual Focus (Magnify the image 6x or 16x at any point on screen)
Autofocus: Quick mode, Live mode, Live Face detection mode
Metering Real-time evaluative metering with image sensor
Active metering time can be changed
Display Options Grid overlay (x3), Histogram

File Type

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Still Image File Type JPEG: 2 compression options (Exif 2.3 compliant) / Design rule for Camera File system (2.0)
RAW: RAW, M-RAW, S-RAW (14bit, Canon original RAW 2nd edition),Digital Print Order Format [DPOF] Version 1.1 compliant
RAW+JPEG simultaneous recording Yes, any combination of RAW + JPEG possible, separate formats to separate cards possible
Image File Size JPEG:
Full Frame - (L) 8688x5792, (M1) 7680x5120, (M2) 5760x3840, (S1) 4320x2880, (S2) 1920x1280, (S3) 720x480
1.3x Crop - (L) 6768x4512, (M1) 6016x4000, (M2) 4512x3008, (S1) 3376x2256, (S2) 1920x1280, (S3) 720x480
1.6x Crop - (L) 5424x3616, (
Movie File Type MOV (Video: MPEG-4 AVC/H.264, Sound: Linear PCM)
Movie File Size 1920 x 1080 (29.97, 25, 23.976 fps) intra or interframe
1280 x 720 (59.94, 50 fps) intra or interframe
640 x 480 (29.97, 25 fps) interframe only
Movie Length Max duration 29min 59sec, Max single file size 4GB
Time-lapse Movie Shooting interval can be set between 1 sec. to 99 hr. 59min. 59 seconds[12] Sequence of images between 2 and 3600 shots, up to 2min. 24sec. (PAL) MOV format, Full HD (1920 x 1080) 25p (ALL-I)
File Numbering 1. Consecutive numbering
2. Auto reset
3. Manual reset

Other Features

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Metadata Tag Author, copyright, GPS (with GP-E2), Rating
LCD Panel / Illumination Yes / Yes
Water/ Dust resistance Yes
Intelligent Orientation Sensor Yes
Playback zoom 1x - 16x
Display Formats 1. Single image
2. Single image with information (2 levels)
3. Two image Display image
4. 4 image index
5. 9 image index
6. 36 image index
7. 100image index
8. Jump Display
9. Movie edit
10. RAW processing
11. Ratin
Slide Show Image selection: All images, by Date, by Folder, Movies, Stills, Rating, Protect images
Playback time: 1/2/3/5/10 or 20 seconds
Repeat: On/Of
Histogram Brightness: Yes
RGB: Yes
Highlight Alert Yes
Image Erase/Protection Erase protection of one image at a time, folder or card
Menu Categories 1. Shooting menu (x4)
2. AF Menu (x5)
3. Playback menu (x3)
4. Setup menu (x4)
5. Custom Functions menu (x4)
6. My Menu
Menu Languages 25 Languages
English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and J
Firmware Update Update possible by the user.

Interface

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External microphone IN terminal External microphone (Stereo mini jack)
USB USB 3.0 Hi-Speed (PTP)
HDMI mini OUT terminal HDMI Type C

Direct Print

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Canon Printers Canon Compact Photo Printers and PIXMA Printers supporting PictBridge
PictBridge Yes

Storage

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Storage Type SD card, SDHC card or SDXC card. High-speed writing with UHS-I type SD cards is supported
Compact Flash CompactFlash Type I (UDMA 7 compatible)

Software

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PC Supported Operating system Windows 7 (excl. Starter Edition), Windows 8 and Windows 8.1
OS X v10.7-10.10
Browsing & Printing Digital Photo Professional 4 (RAW Image Processing)
Other Software PhotoStitch, EOS Utility 3 (inc. Remote Capture, WFT utility*), Picture Style Editor
* Requires optional accessory

Power Source

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Batteries Rechargeable Li-ion Battery LP-E6N (supplied) / LP-E6
Battery life Approx. 700 shots (at 23°C)[5]
Approx. 660 (at 0°C)
Battery Indicator Automatic displayed in 6 levels
Power saving Power turns off after 1, 2, 4, 8, 15 or 30mins
Power Supply & Battery Chargers AC Adapter Kit ACK-E6, Battery charger LC-E6, Car Battery charger CBC-E6

Physical Specifications

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Body Materials Magnesium Alloy body covers
Operating Environment 0 – 40 °C, 85% or less humidity
Dimensions (WxHxD) 152 x 116.4 x 76.4mm
Camera Weight 845g
General All data is based on Canon standard testing methods except where indicated.
Subject to change without notice.
[1]Large/Fine(Quality 8) resolution
[2] Based on Canon's testing conditions, JPEG, ISO 100, Standard Picture Style. Maximum fps and

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