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24 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

Features

4K Time Lapse Movie
Shift time with 4k time lapse movie, perfect for day to night transitions
24.1 Mega Pixels CMOS

Crisp, clean images with incredible image quality that you will be proud to hang on your walls

Dual Pixel CMOS AF

Film-makers can enjoy fast and smooth AF in 4K and Full HD shooting thanks to Canon\'s Dual Pixel CMOS AF technology and Movie Servo AF, while the touch panel LCD enables you to quickly select AF points when shooting movies.

Wi-Fi / NFC
With built in NFC & Wi-Fi its easy to share your images to your favourite social media platforms. You can also shoot remotely via your smartphone or tablet using the Canon Camera Connect App.
Creative Assist
Expand your creativity through application of a range of artistic controls
3.0" Vari-Angle LCD Touch Screen

Find new creative angles and lock in focus with a Touch panel flip screen

OLED EVF 2,360,000 Dots
The large high resolution electronic viewfinder (EVF) is centrally placed for optimal handling and supported  by a host of intelligent features like touch & drag AF
EOS Movie 4K + Full HD

Make hi-res movie magic with 4K video & 5-axis image stabilizer for steady footage

EOS RP Bluetooth
Bluetooth creates a constant connection between your smortphone & camera. Shoot remotely, view & transfer images with the Canon Camera Connect App.

Be ready for the unknown. From stunning stills to 4K movie footage, EOS M50 is perfect to capture every unexpected detail of your next trip away. It is also supported with Camera Assist, which helps you get started, connected and creative via video tutorials. This makes the EOS M50 a feature packed, super compact and easy to use mirrorless camera.

Upload to your social channels quickly and easily. Share your images quickly and easily with the built in Wi-Fi and NFC. A constant connection between the EOS M50 and your smartphone can be maintained via Bluetooth® connectivity letting you view your photographs without taking the camera from your bag.

Camera Assist
Get started, get creative and get connected with your Canon camera. Explore the video series designed to help you get to know your camera and find out how easy it is to share your photos instantly.
To view the tutorials scroll down to Compatibility & Support.

Keep your eye on the action
The high resolution electronic viewfinder (EVF) with innovative touch and drag auto focus helps you frame your shot and ensures your subject is pin sharp.

Focus on the go with Dual Pixel CMOS AF
Dual Pixel CMOS AF, Canon’s most advanced auto focus system provides fast and accurate auto focus when shooting stills including smart subject tracking of moving objects.

Share instantly with auto save to your phone
Automatically transfer new images from your M50 as you shoot to your smartphone via the Canon Camera Connect app or to your computer with Image Transfer Utility 2.

Pair your phone and camera for the ultimate travel selfie
With Bluetooth® connectivity you can use your smartphone as a remote control meaning you can get in the frame and remotely capture the perfect selfie in that unique location

Selected shots from the EOS M50 Single Kit

Accessories

Specifications

Specifications

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Barcode 4549292108965

Sensor

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Sensor format APS-C
Sensor Type CMOS
Sensor Size 22.3 x 14.9mm
APS-C
Sensor Size 22.3 x 14.9mm
Effective Pixels 24.1 Megapixels
Total Pixels Approx 25.8 Megapixels
Aspect Ratio 3:2
Filter Built-in/Fixed
Sensor Cleaning EOS integrated cleaning system
Colour Filter Type Primary Colour

Processor

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Processor Type DIG!C 8
Compatible Lens Mount EF-M Lens
Focal Length Equivalent to 1.6x the focal length of the lens
Image Stabilisation Optical Image Stabilizer on compatible lens
Movie: In-camera Digital IS available. Further stabilisation enhancements from lenses compatible with Dynamic IS

Focusing

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Focusing Type Dual Pixel CMOS AF System. Phase detection pixels built onto imaging sensor [20]
Contrast detection method is used during 4K Movie Servo AF
AF System/ Points Maximum 143/99 points depending on lens
Max 25 frames in Zone AF [15]
Freely position 1 AF point/ 1 AF Zone via manual selection (area available lens dependent)
AF area EV -2 - 18 (at 23 °C, ISO 100, with EF-M 22mm f/2 STM)
AF Modes One-Shot AF and Servo AF
AF Point Selection Face + Tracking: Face and subject tracking via automatic recognition/ manual selection via touchscreen. Automatic selection over AF points when no face recognised within frame.
Eye AF available in One Shot AF
Smooth Zone AF: Manual zone selection,
Selected AF point display Indicated on LCD monitor / EVF
AF Lock Locked when shutter button is pressed half way or customisable AE Lock Button
AF Assist Beam via LED assist beam
Manual Focus With EF & EF-S lenses - Select via AF/MF switch on lens
With EF-M lenses - Select via dedicated MF Button/ other customisable buttons (toggle AF/MF)
MF Peaking available
AF+MF available (Manual focus adjustment after One-Shot AF)
Magnify i

Exposure Control

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Metering Range Still image: EV 0 - 20 (at 23 °C, ISO 100)
Movie: EV 0 - 20 (at 23 °C, ISO 100)
AE Lock Auto: In One-shot AF mode with evaluative metering exposure is locked when focus is achieved.
Manual: By AE Lock Button in creative zone modes.
Exposure Compensation +/-3 EV in 1/3 stop increments
AEB 3 shots, +/- 2 EV, 1/3-stop increments (can be used together with Exposure Compensation)
ISO Sensitivity ISO AUTO (100 - 6400), 100 - 25600 in 1/3 stop increments. ISO can be expanded to 51200
4K Movie: ISO AUTO (100 - 6400), 100 - 6400 in 1/3-stop increments
Full HD and HD Movie: ISO AUTO (100 - 12800), ISO 100 - 12800 in 1/3-stop increments. ISO ca
Maximum ISO Sensitivity 25600

Shutter

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Shutter Speed 30 - 1/4000 sec (1/3 stop increments), Bulb (Total shutter speed range. Available range varies by shooting mode)
Shutter Type Electronically controlled focal-place shutter

White Balance

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White Balance Type Auto white balance with the imaging sensor
White Balance Settings Auto (Ambience Priority), Auto (White Priority), Daylight, Shade, Cloudy, Tungsten light, White Fluorescent light, Flash, Custom, Colour Temperature (100 Kelvin increments)
White balance compensation:
1. Blue/Amber +/-9 levels
2. Magenta/ Gree
Custom White Balance Yes, 1 setting can be registered

Viewfinder

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Built-in Viewfinder Yes
Viewfinder Type 0.39-type OLED Electronic Viewfinder
Approx. 2,360,000 dots
Coverage (Vertical/Horizontal) Approx. 100%
Eyepoint Approx. 22mm
Dioptre Correction Yes
Viewfinder Information Customisable and toggle via INFO Button:
1. Liveview image with exposure info
2. Liveview image with basic info
3. Liveview image with full info
Customisable settings:
Grid overlay (x3 formats), Histogram (Brightness/ RGB), Electronic
Depth of field preview Yes

Screen

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Screen Type 7.5 cm (3.0”) Touchscreen LCD (TFT)
3:2 aspect ratio
Approx. 1,040,000 dots
Electrostatic capacitive type
Vari-Angle
Screen Coverage Approx. 100%
Screen Display Options Customisable and toggle via INFO Button
(1) Quick Control Screen
(2) Liveview image with no information
(3) Liveview image with full info
(4) Liveview image with basic info
Customisable settings:
Grid overlay (x3 formats), Histogra
Screen Brightness Adjustable to one of seven levels
Touch Screen Yes - Electrostatic capacitive
Screen size 7.5 cm (3.0”)
Screen Pixels Approx. 1,040,000 dots
Built-in Flash Yes
External Flash E-TTL II with EX series Speedlites, wireless multi-flash support
External Flash Control Via camera setting/ flash setting menu
Built-in Flash GN (ISO 100, meters) 5
Built-in Flash Coverage Maximum coverage at approx. 15mm (35mm equivalent: approx. 24mm)
Built-in Flash recycle time Approx. 3 seconds [27]
Flash Modes Auto (E-TTL II)
X-sync 1/200sec
Red-Eye Reduction Yes - with red eye reduction lamp
Flash Exposure Compensation +/- 2EV in 1/3 increments
Flash Exposure Lock Yes
Second Curtain Synchronisation Yes
HotShoe/ PC terminal Yes/No

Shooting

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Shooting Modes Scene Intelligent Auto, Hybrid Auto, Creative Assist, SCN(Self-Portrait, Portrait, Smooth Skin, Landscape, Sports, Close-up, Food, Panning, Handheld Night Scene, HDR Backlight Control, Silent Mode), Creative Filters (Grainy B/W, Soft Focus, Fish-eye Effec
Picture Styles Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined (x3)
Colour Space sRGB and Adobe RGB
Image Processing Highlight Tone Priority (standard and enhanced)
Auto Lighting Optimizer (4 settings)
Long exposure noise reduction
High ISO speed noise reduction (4 settings + Multi Shot NR)
Lens peripheral illumination correction
Chromatic aberration
Drive modes Single, High-Speed Continuous, Low-Speed Continuous, Self timer (2s, 10s, Custom, Remote)
Continuous Shooting One shot AF: Approx. 10 shots/sec for up to 33 frame in JPEG and 10 frames in RAW [21]
With Servo AF: Approx. 7.4 shots/sec for up to approx 47 frames in JPEG [22]

Live View Mode

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Live View Coverage Approx. 100% (horizontally and vertically)

File Type

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Still Image File Type JPEG: Fine, Normal (Exif 2.31 compliant) / Design rule for Camera File system (2.0)
RAW: RAW (CR3 14-bit), Digital Print Order Format [DPOF] Version 1.1 compliant
RAW+JPEG simultaneous recording Yes, RAW + various JPEG compression possible
Image File Size RAW: (3:2) 6000 x 4000, (4:3) 5328 x 4000, (16:9) 6000 x 3368, (1:1) 4000 x 4000
JPEG 3:2: (L) 6000 x 4000, (M) 3984 x 2656, (S1) 2976 x 1984, (S2) 2400 x 1600
JPEG 4:3: (L) 5328 x 4000, (M) 3552 x 2664, (S1) 2656 x 1992, (S2) 2112 x 1600
JPEG
Movie File Type MP4 [Video: MPEG-4 AVC/H.264, Audio: MPEG-4 AAC-LC (stereo)]
Movie File Size 4K - 3840 x 2160 (23.98, 25 fps)
Full HD - 1920 x 1080 (59.94, 50, 29.97, 25, 23.976 fps)
HD - 1280 x 720 (119.9, 100, 59.94, 50 fps)
Movie Length Max duration 29min 59sec, Max file size 4GB
Folders New folders can be created and selected
File Numbering (1) Continuous, Auto Reset
(2) Manual Reset

Wi-Fi Function

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Wi-Fi Frequency 2.4 GHz only, 1-11 ch
wireless networking transmission methods IEEE802.11b, IEEE802.11g, IEEE802.11n
Wi-Fi Security Camera Access Point: WPA2-PSK with AES encryption or open Infrastructure: Shared key, with WEP encryption, WPA-PSK/WPA2-PSK with TKIP/AES encryption or open

Other Features

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Custom function 9 customisable buttons
Metadata Tag User copyright information (Author's Name, Copyright Details), Image rating (0-5 stars)
Intelligent Orientation Sensor Yes
Playback zoom 15 steps plus smooth pinch-to-zoom
Display Formats (1) Single image with information (toggle options)
(2) Single image
(3) Index display (4/9/36/100 images)
(4) Jump Display (1/10/custom number image, by shot date, by rating, by folder, by movies only, protected only)
Slide Show Playback time: 1/2/3/5/10/30
seconds Repeat: On/Off
Transition Effects: Off, Slide in 1-2, Fade 1-3
Histogram Brightness / RGB
Highlight Alert Yes
Image Erase/Protection Erase: Single image, Selected images, Selected range, All images
Protection: Selected images, Selected range, All images. Unprotect all images
Menu Categories (1) Shooting menu (x8)
(2) Playback menu (x4)
(3) Setup menu (x5)
(4) Display Menu
(5) My Menu
Menu Languages 29 Languages: English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay,
Menu Languages English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Japanese
Firmware Update Firmware update possible by the user.

Interface

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Computer/Other Wireless LAN (IEEE802.11b/g/n), (2.4 GHz only, 1-11 ch), with Dynamic NFC support [17]
Bluetooth (Specification version 4.1, Bluetooth low energy technology) [23][25]
HDMI (Micro - Type-D connector), HDR output to compatible TV supported
USB Hi-Speed USB (Micro USB)
HDMI mini OUT terminal HDMI (Micro - Type-D connector), HDR output to compatible TV supported

Direct Print

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Canon Printers Canon Compact Photo Printers and PIXMA Printers supporting PictBridge
PictBridge Canon Compact Photo Printers and PIXMA Printers supporting PictBridge

Storage

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Storage Type SD, SDHC, SDXC (UHS-I compatible)

Software

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PC Supported Operating system Windows 10 / 8 / 8.1 / 7 SP1
Mac OS X 10.9 / 10.10 / 10.11 / 10.12
For Wi-Fi connection to a PC:
Windows 10 / 8 / 8.1 / 7 SP1
Mac OS X 10.9 / 10.10
For Image Transfer Utility:
Windows 10 / 8 / 8.1 / 7 SP1
Mac OS X 10.9 / 10.10
Image Processing Digital Photo Professional
Other Software Picture Style Editor, EOS Utility, Image Transfer Utility Camera Connect app available on iOS and Android devices [25]

Power Source

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Batteries 1 x Rechargeable Li-ion Battery LP-E12
Battery life Approx. 235 shots (at 23°C, AE 50%, FE 50%) [5]
Eco Mode: Approx. 370 shots
Movie Recording: Approx. 85 mins
Playback time when playing back a slideshow of still images: Approx. 4 hrs
Battery Indicator 4 levels
Power saving Display off (15, 30 sec or 1, 3, 5, 10, 30 mins)
Auto Power Down (30 sec or 1, 3, 5, 10 mins, Disable)
Viewfinder off (1, 3 min, disable) ECO mode
Power Supply & Battery Chargers Battery charger LC-E12E
Compact Power Adapter CA-PS700
DC Coupler DR-E12

Physical Specifications

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Body Materials Polycarbonate
Operating Environment 0 – 40 °C, 85% or less humidity
Dimensions (WxHxD) 116.3 x 88.1 x 58.7mm
Camera Weight Approx 387g (black), 390g (white), CIPA testing standard including battery and memory card
General All data is based on Canon standard testing methods except where indicated. Subject to change without notice.

What's included

  • Canon EOS M50 Camera Body
  • Canon EF-M 15-45ISST Lens
  • Battery Pack LP-E12
  • Battery Charger LC-E12E
  • Camera Strap
EOS M50 What's Included

Compatibility & Support

Compatibility


Get to know your Canon EOS M50.

Canon EOS M50 Tutorial – Introduction & User Guide

Canon EOS M50 Tutorial - Tips and Techniques

Connect your Canon EOS M50 to your iPhone via Wi-Fi

Connect your Canon EOS M50 to your Android phone via Wi-Fi

Industry Awards

  • TIPA 2018 EOS M50 Best Mirrorless CSC Enthusiast
  • M50 - Photo Review Editors Choice
  • EISA '18-'19 Best Buy Camera - EOS M50

Downloads

Support FAQs

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