Do I need a specific browser?
The Canon Online Store is best viewed using Internet Explorer, Mozilla Firefox, and Google Chrome
What is my billing address?
The billing address is the registered address that your credit card company holds. You can choose to have your order shipped to the same address or provide a different address for delivery.
How do I remove an item from my shopping cart?
You can remove a selected item any time from your cart before you make the payment. Press the x against each product in the cart you wish to remove.
Why am I not able to add a product to my shopping cart?
If a product has "Availability: Out of stock", it means that this product is out of stock at the current time and unavailable to purchase. Stock levels fluctuate and we try our best to ensure that there are always products on the site for you, but there are going to be some products that are very popular and so stock will be at a minimum. Please keep checking the site for updates.
How long will items remain in my shopping cart?
If you delete the cookies in your browser then the item will be removed from the cart. Cookie lifespan will depend on your browser settings. If you are logged into the Canon Store the item will remain in your cart up to 6 months or until you remove them.
Why am I unable to find products on the Canon Store?
The Canon Store offers a select range of consumer products and value added product bundling. Our focus is on convenience and adding value by offering product bundles, an introductory offer of free standard delivery and the certainty of genuine after sales support and local warranty coverage. We will be monitoring feedback from consumers and we expect our offers will continue to evolve over time.
Why does The Canon Online Store pricing differ from other online stores?
The Canon Online Store focus is on convenience and adding value for consumers who want to buy from a local on line store by offering product bundles, an introductory offer of free delivery and the certainty of genuine after sales support and local warranty coverage.
Why can't I find my item?
When you're searching for an item on the Canon Online Store, you may occasionally find that your search does not return any results. This may be to a number of reasons, we suggest you check your spelling or the wording as we may not recognise spaces etc; and to check our website for all current products (as the one you want may no longer be available or we may not offer it on the store).