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24 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

Features

The PowerShot G5 X combines uncompromising image quality from a 1.0-type back-illuminated 20.2 Megapixel CMOS sensor with the exceptional speed of a DIGIC 6 processor, all packaged into beautifully compact body. For the more advanced photographer, the PowerShot G5 X’s range of manual controls and high resolution OLED electronic viewfinder offers DSLR-like handling and maximum comfort when shooting.

Selected shots from the PowerShot G5X

Accessories

Specifications

Sensor

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Sensor Type CMOS
Sensor Size 1.0 type back-illuminated CMOS
Effective Pixels 20.2 Megapixels
Total Pixels 20.9 Megapixels
Aspect Ratio 3:2
Colour Filter Type Primary Colour

Processor

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Processor Type DIGIC 6
HS System Yes
Face Detection Technology Yes

Still Image

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Continuous shooting mode Yes
Focal Length 8.8 – 36.8 mm (35 mm equivalent: 24 – 100 mm)
Optical Zoom Optical 4.2x
Digital Zoom Digital Approx. 4x (with Digital Tele-Converter approx. 1.6x
Other Zoom ZoomPlus 8.4x
Combined Zoom Combined approx. 17x
Maximum f/number f/1.8 - f/2.8
Minimum focusing distance 5 cm (Wide) from front of lens,40 cm (Tele) from front of lens
Construction 11 elements in 9 groups (1 double sided aspherical lens, 1 single sided aspherical UA lens, 1 single sided aspherical lens and 1 UD lens)
Image Stabilisation Yes
Image Stabilisation Type Lens-shift type, approx. 3-stop [13, Intelligent IS with 5-axis Advanced Dynamic IS

Focusing

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Focusing Type TTL
AF System/ Points AiAF (31-point, Face Detection or Touch AF with Object and Face Select and Track), 1-point AF (any position is available or fixed centre)
AF Modes Single, Continuous, Servo AF/AE [6], Touch AF
AF Point Selection Size (Normal, Small)
AF Lock Yes, via customisable buttons
AF Assist Beam Yes
Manual Focus Yes, plus MF Peaking
Focus Bracketing Yes
Closest Focusing Distance 5 cm (Wide) from front of lens, 40 cm (Tele) from front of lens

Exposure Control

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Metering modes Evaluative (linked to Face Detection AF frame), Centre weighted average, Spot (centre or linked to Touch AF frame)
AE Lock Yes, via customisable buttons
Exposure Compensation +/- 3 EV in 1/3 stop increments, Manual and automatic dynamic range correction, Automatic shadow correction. ND Filter (3-stop) On/ Auto/ Off [16]
AEB 1/3 – 2 EV in 1/3 stop increments
ISO Sensitivity 125, 160, 200, 250, 320, 400, 500, 640, 800, 1000, 1250, 1600, 2000, 2500, 3200, 4000, 5000, 6400, 8000, 10000, 12800 [15]. AUTO ISO: 125 - 12800 (possible to set Max. ISO speed and rate of change)

Shutter

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Shutter Speed 1 – 1/2000 sec. (factory default) , 1/8 - 1/2000 sec. (Movie Mode), BULB, 30 – 1/2000 sec. (total range – varies by shooting mode)

White Balance

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White Balance Settings Auto (including Face Detection WB), Daylight, Shade, Cloudy, Tungsten, Fluorescent, Fluorescent H, Flash, Custom 1, Custom 2,Multi-area WB correction available in Smart Auto, White Balance Compensation, Colour adjustment in Star mode

Colour Matrix

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Type sRGB

Viewfinder

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Built-in Viewfinder Yes
Coverage (Vertical/Horizontal) Approx. 100%
Eyepoint Approx. 22 mm (from eyepiece lens centre)
Dioptre Correction -3.0 to +1 m-1 (dioptre)

Screen

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Screen Type Vari-angle 7.5 cm (3.0”) Touchscreen LCD (TFT). 3:2 aspect ratio. Approx. 1,040,000 dots. Capacitive type
Screen Coverage 100%
Touch Screen Yes
Screen size 7.5 cm (3.0”) Touchscreen LCD (TFT). 3:2 aspect ratio
Screen Pixels 1,040,000 dots
Built-in Flash Yes
Built-in Flash Range 50 cm – 7.0 m (W) / 50 cm – 4.0 m (T)
Slow Sync Speed Yes. Fastest speed 1/2000 sec
Red-Eye Reduction Yes
Flash Exposure Compensation +/- 2 EV in 1/3 stop increments. Face Detection FE, Safety FE, Smart Flash Exposure
Flash Exposure Lock Yes
Manual Power Adjustment 3 levels with internal flash
Second Curtain Synchronisation Yes
External Flash E-TTL with EX series Speedlites [2] Canon High Power Flash HF-DC2

Shooting

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Shooting Modes Smart Auto (58 scenes detected), Program AE, Shutter priority AE, Aperture priority AE, Manual, Custom, Hybrid Auto, Creative Shot, SCN (Portrait, Self-Portrait, Star (Star Nightscape, Star Trails, Star Portrait, Star Time-Lapse Movie), Handheld Night Sce
Modes in Movie Smart Auto (21 scenes detected), Standard, Program AE, Manual, Portrait, Nostalgic, Miniature Effect, Monochrome, Super Vivid, Poster Effect, Fireworks, Short Clip, iFrame Movie
Photo Effects My Colors (My Colors Off, Vivid, Neutral, Sepia, Black & White, Positive Film, Lighter Skin Tone, Darker Skin Tone, Vivid Blue, Vivid Green, Vivid Red, Custom Color)
Image Processing DIGIC 6 with iSAPS technology
Drive modes Single, Auto Drive, Continuous, Continuous with AF, Self Timer
Continuous Shooting Approx. 5.9 shots/sec [12] with AF: Approx. 4.4 shots/sec, all speeds are until memory card becomes full) [3][4]

File Type

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Still Image File Type JPEG compression (Exif 2.3 [Exif Print] compliant) / Design rule for Camera File system and DPOF ver. 1.1 compliant), RAW (14bit, Canon original RAW 2nd edition), RAW+JPEG
Image File Size 3:2 - (RAW, L) 5472 x 3648, (M1) 4320 x 2880, (M2) 2304 x 1536, (S) 720 x 480, 4:3 - (RAW, L) 4864 x 3648, (M1) 3840 x 2880, (M2) 2048 x 1536, (S) 640 x 480, 16:9 - (RAW, L) 5472 x 3080, (M1) 4320 x 2432, (M2) 1920 x 1080, (S) 720 x 408, 1:1 - (RAW, L) 36
Movie File Size (Full HD) 1920 x 1080, 59.94 / 50 / 29.97 / 25 / 23.98 fps (HD) 1280 x 720, 29.97 / 25 fps, (L) 640 x 480, 29.97 / 25 fps, Star Time-Lapse Movie (Full HD) 29.97 / 25 / 14.99 / 12.5 fps Miniature Effect (HD, L) 6 / 3 / 1.5 fps, Hybrid Auto (HD) 29.97 / 25
Movie Length (Full HD & HD) Up to 4 GB or 29 min. 59 sec. [7], (L) Up to 4 GB or 1 hour [4], (Star Time-Lapse Movie) up to 128 sec
Compression RAW, Superfine, Fine

Wi-Fi Function

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Wi-Fi Frequency 2.4 GHz
wireless networking transmission methods IEEE802.11b/g/n

Other Features

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Red-Eye Correction Yes
My Camera / My Menu My Menu customisation available
Intelligent Orientation Sensor Yes
Playback zoom Yes, enabled in 10 steps
Histogram Yes, live histogram
Menu Languages English, German, French, Dutch, Danish, Finnish, Italian, Greek, Norwegian, Portuguese, Russian, Swedish, Spanish, Ukrainian, Polish, Czech, Hungarian, Turkish, Simplified Chinese, Chinese (traditional), Japanese, Korean, Thai, Arabic, Romanian, Farsi, Hi
Self timer Approx. 2 or 10 sec., Custom

Interface

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Computer/Other Wi-Fi (IEEE802.11b/g/n), (2.4 GHz only), with Dynamic NFC support [11]
USB Hi-Speed USB (MTP, PTP) DIGITAL connector
HDMI HDMI Micro Connector, Remote Switch Connector

Direct Print

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Canon Printers Canon SELPHY Compact Photo Printers and Canon Inkjet Printers supporting PictBridge
PictBridge Yes (via USB or Wireless LAN)

Storage

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Storage Type SD, SDHC, SDXC (UHS Speed Class 1 compatible)

Software

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PC Supported Operating system Windows 10 / 8 / 8.1 / 7 SP1 [18], Mac OS X 10.9 / 10.10, For Wi-Fi connection to a PC:, Windows 10 / 8 / 8.1 / 7 SP1, Mac OS X 10.9 / 10.10, For Image Transfer Utility: Windows 10 / 8 / 8.1 / 7 SP1, Mac OS X 10.9 / 10.10
Image Processing Digital Photo Professional for RAW development
Other Software CameraWindow DC, Map Utility, Image Transfer Utility, Camera Connect available on iOS and Android devices

Power Source

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Batteries Rechargeable Li-ion Battery NB-13L (battery and charger supplied)
Battery life Approx. 210 shots, Aprrox. 215 shots with in-built EVF, Eco mode approx. 320 shots, Approx. 240 min. playback
Power Supply & Battery Chargers Optional, AC Adapter Kit ACK-DC110, Charging via USB available with Compact Power Adaptor CA-DC30 [17]

Physical Specifications

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Operating Environment 0 – 40 °C, 10 – 90% humidity
Dimensions (WxHxD) 112.4 x 76.4 x 44.2 mm
Camera Weight Approx. 377 g (including battery and memory card)
Barcode 4549292052930
General All data is based on Canon standard testing methods (according to CIPA Standards) except where indicated. Subject to change without notice.
Effective Pixels [14] Image processing may cause a decrease in the number of pixels.
Zoom [1] Depending on the image size selected.
Image Stabilisation [13] Values at maximum optical focal length. Cameras whose focal length exceeds 350 mm (35 mm equivalent) are measured at 350 mm.
AF Modes [6] Some settings limit availability.
External Flash [2] Not all functions of the flash are supported.
Continuous Shooting [3] Under conditions where the flash does not fire. [4] Depending on memory card speed / capacity / compression setting.AZ2 [12] Sustained continuous shooting function requires compatible SDHC/SDXC UHS Speed Class 1 memory card, total number of frames cap
Movie Length [7] The following Speed Class memory cards are required for maximum record time: (HD) 1280 x 720 Speed Class 4 or above. (Full HD) 1920 x 1080 Speed Class 6 or above. (iFrame) 1280 x 720 Speed Class 6 or above.
Operating Environment [18] Software applications compatible with Windows 10 in Windows 10 Desktop Mode only
Computer/Other [11] Wi-Fi use may be restricted in certain countries or regions. Wi-Fi support varies by device and region. For more information visit www.canon-europe.com/wirelesscompacts

What's included

  • PowerShot G5 X Camera
  • Battery Charger CB-2LHE
  • Battery NB-13L
  • PowerShot Camera Strap
  • Getting started booklet
  • Canon warranty card

Downloads

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