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12 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

Features

The PIXMA HOME TS9160 is the ultimate home printer with a huge range of connectivity options, superb photo, and document quality packed in an elegant and compact design. It now features a new 6 ink system with Photo Blue ink, Bluetooth capability and Message in Print function*.

Print Assist™
Get step-by-step tips to help you set up and connect to your printer with video tutorials, or use our handy 7 day a week helpline. Plus have extra peace of mind with Canon’s replacement promise.

Easy to Operate

Every function is quick and easy with the auto-tilting front panel, smartphone-sized 5.0 inch touchscreen and intuitive interface. The large touchscreen provides access to everything you need, from basic printer functions to adding creative photo filters on images from an SD card.

Share Your Memories
Experience a completely reimagined way of sharing memories through the Message in Print application. This application will allow you to send images with pre-written text and borders, or even embed videos or maps on it. (Available Nov 2017)

Supreme Quality Prints
See your memories come to life and print beautiful photographs with vivid colours and stunning detail. Canon’s inkjet print system, enhanced print head technology and 6 single inks featuring Photo Blue, meaning improved shading, reduced graininess, deeper black tones and photos that look better than ever.

Accessories

Specifications

Printing Resolution (Horizontal x Vertical) 4800 x 1200 dpi
Print Speed B&W: 15.0 ipm, Colour: 10.0 ipm [1]
Photo: Approx. 17 seconds (4”x6” borderless) [2]
Ink Type FINE Cartridge
Ink Tanks PGI-680BK
CLI-681M
CLI-681C
CLI-681Y
CLI-681BK
CLI-681PB
XL Ink Tanks PGI-680BKXL
PGI-680BKXXL
CLI-681XLM
CLI-681XXLM
CLI-681XLC
CLI-681XXLC
CLI-681XLY
CLI-681XXLY
CLI-681XLBK
CLI-681XXLBK
CLI-681XLPB
CLI-681XXLPB
Ink Yield: Borderless 4”X6” photo PGI-680BK (3900)
CLI-681M (3900)
CLI-681C (3900)
CLI-681Y (3900)
CLI-681BK (3900)
PGI-680BKXL (3900)
PGI-680BKXXL (3900)
CLI-681XLM (3900)
CLI-681XXLM (3900)
CLI-681XLC (3900)
CLI-681XXLC (3900)
CLI-6
Ink Yield: A4 PGI-680BK (200)
CLI-681M (250)
CLI-681C (250)
CLI-681Y (250)
CLI-681BK (250)
CLI-681PB (250)
XL Ink Yield: A4 PGI-680BKXL (400)
PGI-680BKXXL (600)
CL-681XLM (500)
CL-681XXLM (800)
CL-681XLC (500)
CL-681XXLC (800)
CL-681XLY (500)
CL-681XXLY (800)
CL-681XLBK (500)
CL-681XXLBK (800)
CLI-XLPB (500)
CLI-681XXLPB (
Borderless Printing Top/Bottom/Right/Left margin: each 0mm
(Supported Paper Size: A4/LTR/4"x6"/5"x7"/8"x10"/Square (5" x 5")/ Card Size (91x55mm))[3]
Bordered Printing Top margin: 3 mm, Bottom margin: 5 mm
Left/Right margin: each 3.4 mm (LTR/LGL: Left: 6.4 mm, Right: 6.3 mm)
Auto Duplex Yes
Duplex Printing Yes
Paper Capacity Plain paper: A4, A5, B5, LTR = 100 sheets, LGL = 10 sheets
Paper Sizes A4, A5, B5, Letter, Legal, Envelopes (DL,COM10), 4”x6”, 5”x7”, 8”x10”, Square (5”x5”), Card Size (91x55m), Custom size (Rear Tray; width 55mm – 215.9mm, length 89mm – 676mm) (Cassette; width 148mm-215.9mm, length 210mm-297mm)
Paper Sizes 4" x 6", 5" x 7", 8" x 10", A5, A4, B5, Card Size (91x55cm), Custom size (width 55mm – 215.9mm, length 89mm – 676mm), Envelope (DL, COM10), Legal, Letter, Square (5”x5”)*30
Supported Paper Weights Plain Paper: 64-105 g/m2 , Canon specialty paper: max paper weight : approx. 300 g/m2 (Photo Paper Pro Platinum PT-101)

Network

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Protocol TCP/IP
Wireless LAN Network Type IEEE802.11n/IEEE802.11g/IEEE802.11b
Frequency Band / Channel 2.4GHz: 1-13
5GHz (infrastructure mode and direct mode cannot be used simultaneously in 5GHz, direct mode cannot use the 5GHz band). 5GHz: W52, W53, W56, W58 [8]
Wireless LAN Range Indoor 50m (depending on the transmission speed and conditions)
Security WEP64/128bit, WPA-PSK(TKIP/AES),WPA2-PSK(TKIP/AES)
Wired LAN Network Type IEEE802.11n/IEEE802.11g/IEEE802.11b
Mobile Phone/Tablet Printing Available
Camera/Memory Card Printing Available for SD Cards
PC Interface Available

Copier

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Multiple Copy Max. 99 pages (black/colour)

Scanner

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Scanner Type Flatbed
Scanning resolution 2400 x 4800 dpi [4]
Scanning Speed A4 Colour / 300 dpi [5]
Scanning Bit Depth (Input/ Output) Grayscale; 16bit/8bit
Colour: RGB each 16bit/8bit

PIXMA Cloud Link

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Bluetooth Available (Android Only)
Wi-Fi Available
For Smart Phone or Tablet Available
Google Cloud Print Available
Apple Air Print Available
PIXMA Printing Solutions Available

General Features

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Interface High Speed USB (USB cable not included)
Paper Feed Rear Tray, front load cassette
Power Source AC 100-240V, 50/60Hz
Power Consumption Standby (scanning lamp is off) USB connection to PC: approx. 1.1W, OFF: Approx. 0.3W, Copying (USB connection to PC) approx. 16W
Operating Environment Temperature: 15 - 30°C  Humidity: 10 - 80%RH (no dew condensation) [7]
Dimensions (W x D x H) Approx. 372 x 324 x 140 mm
Weight Approx. 6.7kg
Quiet Mode Available
general Some printer functions may not work unless full set of Canon Genuine inks are used. Some functions require an internet connection or WiFi – USB cable not included.
Print Speed 1. Document print speeds are the averages of ESAT in Office Category Test for the default simplex mode, ISO/IEC 24734. Print speed may vary depending on system configuration, interface, software, document complexity, print mode, page coverage, type of pap
Ink Yield Declared yield value in accordance with ISO/IEC 24711. Values obtained by continuous printing. Ink yield may vary depending on texts/photo printed, applications software used, print mode, combination of the ink tank /ink cartridge size and type of paper.
Borderless Printing Paper types NOT supported for borderless printing are as follows: Envelope, High Resolution Paper, T-Shirt Transfer, Photo Stickers.
Copy Speeds Copy Speeds are the average of sFCOT and sESAT, ISO/IEC29183, Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used etc.. and does not take into account warming-up time.
Scanning Resolution Optical resolution is measure of maximum hardware sampling resolution, based on ISO 14473 standard.
Scanning Speed Colour documents scan speed is measured with ISO/IEC29183 target A. Scan speed indicates the time measured between pressing the scan button of the scanner driver and the on-screen status display turns off. Scan speed may vary depending on system configura
Frequency Band / Channel 1-11 in US, CND, LTN, BRA, TW and HK
Recommended Environment For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions.

What's included

  • Canon PIXMA Home TS9160 Printer
  • Black Ink Cartridge PGI-680 BK
  • Colour Ink Cartridge CLI-681 BK, C, M, Y, PB
  • Power cord and Canon warranty card.
  • A-B USB cable to connect to computer not included

Compatibility & Support

Compatibility

Making setup easier
Get simple step-by-step tips to help you setup and connect through easy-to-follow video tutorials.

Extra Guidance
If you come across any problems, there is a chat bot to answer any questions and a team ready to take your call 7 days a week, 8:30am-5:00pm (AEST) on 1300 460 738

Our replacement promise
If your inkjet printer is found defective within
1 year, we’ll replace it with the same or equivalent model. Excludes damage caused by external factors. For full warranty terms visit store.canon.com.au/returns-warranties

Full printer function may not work unless full set of genuine Canon inks are utilised.
For the best results use genuine Canon photo paper.

Downloads

Support FAQs

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