We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au
CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)
This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.
Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) and other non-Canon-branded products are not covered by this warranty. These products may come with a different warranty offered by the manufacturer, retailer or relevant sales company based in another country.
You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.
You have rights under applicable Australia and New Zealand consumer laws.
For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.
Canon manufacturer’s warranty
In addition to your consumer rights, Canon offers the following manufacturer’s warranty:
With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:
|Product: purchased new and unused, or Canon-refurbished product (not second hand)||Warranty Period (from date of purchase)|
|Projector Products (excluding lamps) and standard accessories||36 months|
|Projector Lamps||6 months|
|Image Stabilizer binoculars||24 months|
|IP/Network Video Cameras||24 months|
|Interchangeable and fixed lens cameras||24 months|
|Cinema EOS products||24 months|
|Canon camera lens||24 months|
|Digital Video Cameras||24 months|
|PIXMA PRO Range||24 months|
|All other consumer products and their standard Canon accessories||12 months|
Canon’s warranty does not cover:
Canon’s warranty does not apply where damage is caused by external factors including:
MAKING A WARRANTY CLAIM
The process for making a claim may differ for some products. Please see the claims processes below.
Projectors (only those purchased in Australia)
To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).
You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.
If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.
(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)
Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)
* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers
To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.
If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.
Where the Product is located:
warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).
All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: firstname.lastname@example.org Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)
You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent.
If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).